EEF (SCO) — Youth Economic Forum Management System

In Short

We built a CRM for a forum at the “keep 5000 people organized for a week” level. Registration, accommodation, transfers, sessions, catering, reporting — all in real time.

What Worked Well

• Single participant database with live arrival and accommodation statuses.
• Dashboards for curators and coordinators: who’s where, what’s on fire, where’s the bus.
• One‑click printing of badges/vouchers (and the tenth click when everything changed again).
• Excel exports “the way they like it” (plus six other formats — because yes).

Pain Points

• Requirements changed daily and contradicted each other.
• Approvals took five signatures; changes were “right now.”
• “Two‑hour urgent” requests turned into office sleepovers.

Lessons

• In gov contracts, product is also communication. Without it, any code becomes pain.
• Printed documents are part of UX. If they’re hard to print, everything falls apart.
• Don’t promise “by lunch.” Honest timelines save everyone’s nerves.